Category: Consulting
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Deliverable: Detailed Process Standardization Documentation
This month we’ve wrapped up a large swath of work for a complex customer centered on documenting key business processes across dozens of acquired business units. We helped analyze the efficacy of processes, the capacity of executives and on-the-ground leaders for change, and the technology needed to implement process standardization across all business units. Having…
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Contracts Database and MRR Analysis
In the context of our work in entering customer contract data into Civic Elevator, we created a simple dashboard using Amazon QuickSite that provided a basic analysis of expected vs actual monthly revenue.
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Kickoff: Next Phase Enhancement of Legacy Product
Today we kicked off a project to help develop the next phase of a legacy elevator monitoring product with a deep installed base to move it from 1990s software to a modern web-based infrastructure and interface. The scope includes decoupling software functionality into separate integrated products, migrate to AWS, add more network tools for trace…
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Intranet Knowledge Sharing Platform
Here’s some work we did at Civic Elevator on a system for pulling together the knowledge of geographically disbursed team members working across a dozen of newly acquired companies. This is one of the most common initial instincts in any consolidation effort– we’re certain that pulling together the intelligence of skilled people and getting them…
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Workshop: Headline Ideation at Client Executive Retreat
Today I conducted a workshop for 60 people at the offsite retreat of a large Civic Elevator customer. The purpose was to gather a wide set of objectives at the local business level in order to map efforts to the larger corporate strategy, which Civic has helped develop through extensive technology consulting.
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Remote Team Building for Data Management
An essential part of our work at Civic Elevator is entering large amounts of data from customer records into a central database. This helps the customer reduce costs and stay focused on revenue-generating activities while helping us build expertise.
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Cybersecurity work
In my role at Civic Elevator I have managed the implementation of collaboration tools at multiple customer offices. In this context, I have helped oversee a series of cybersecurity analyses, helped choose software and vendors, and participated in investigations of specific incidences.
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Steak House Design Thinking
Tonight we held our first in-person customer event in Manhattan. It was a chance to get together for food and drink, but we also used the time to
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Internal Communications Infrastructure Plan for 1,000 Team Members
Today at I launched a plan for the creation of a “Collaboration Layer” for a large Civic Elevator customer. This consists of the implementation of MS365 tools, including email, intranet, shared drives, and all of the features associated with that tech stack. The plan lays out in detail for how various users will use these…
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Photography: images for manufacturer websites
Many of my images, created in the context of my ethnographic management consulting practice, are used by my clients for their own communication purposes.