Civic Elevator
I was the founding CEO of Civic Elevator, which was created in April 2020. I remain a minority shareholder in the company. Here’s a look at my work there.
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Cybersecurity work
In my role at Civic Elevator I have managed the implementation of collaboration tools at multiple customer offices. In this context, I have helped oversee a series of cybersecurity analyses, helped choose software and vendors, and participated in investigations of specific incidences.
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Collaboration Tools Integration
Today I traveled to a customer site to oversee the launch of MS 365 tools as well as to do user experience research and process discovery. This servicer is a geographic outlier, so there is lots of value in discovering local variations to process. What I’ve seen is that these variations can have emotional, muncipal,…
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User Research Sessions, June 2021
This month at Civic we got our first chances to do in-person user experience research with our customers.
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Civic All Hands #1
Today we kicked off our first All Hands meeting in the Fulton Market district of Chicago. As a remote company, it’s important to come together periodically to share strategy & direction in person.
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Steak House Design Thinking
Tonight we held our first in-person customer event in Manhattan. It was a chance to get together for food and drink, but we also used the time to
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Research Aid: Keychain Interstitials
Getting ready for a research trip in the rollout of device surveys at Civic Elevator, one of the things I want to do is take lots of pictures and be able to go through them quickly when analyzing the sessions. Taking a page from skate culture, I created this keychain interstitial. Whenever I move to…
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Improved Device Surveys with Elevator Banks
Following on the launch of Device Surveys on Civic Elevator, we’ve added the ability to create multiple surveys at once, in order to speed up the process and adding similarly-configured devices in the same bank of elevators.
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Acquisition of Site Service Software
Today I helped Civic Elevator close the purchase of Site Service, the leading operations and accounting software for elevator servicers in New York City. The flagship product is rebranded as Civic Site Service and the company’s founder & sole team member will join Civic today.
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Device Surveys on Civic Elevator
Today we launched this tool for mechanics in the field to survey an elevator. There are more than 60 separate data collection fields with image and file upload.
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New Homepage with Top Nav and Footer
Today we upgraded the core Civic app with a metrics and links for quick dives into our data for Total Devices, Servicers, and Permits. This, along with the Activity feature, with a chronological view of new items added, lets servicers get answers and leads quickly.