Month: June 2022
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Deliverable: Detailed Process Standardization Documentation
This month we’ve wrapped up a large swath of work for a complex customer centered on documenting key business processes across dozens of acquired business units. We helped analyze the efficacy of processes, the capacity of executives and on-the-ground leaders for change, and the technology needed to implement process standardization across all business units. Having…
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Product Sale: CSS Desktop and Mobile for Large NYC-based Elevator Servicer
Today at Civic we closed a deal to for installation, configuration, and training on Civic Site Service Desktop for 12 front office people and CSS Mobile for 90 mechanics in the field. This represents a 15% growth in annual recurring revenue for the CSS business unit of Civic Elevator. One of the most gratifying elements…