Year: 2022
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End of Year Project Roundup @ Civic
As we close out the year, here’s a rundown of active projects we’re working on in the month of December: Civic Site Service UpVate
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Product Sale: UpVate in New Jersey
Today at Civic we sold a new UpVate installation in a new jurisdiction, adding support for the New Jersey office of an existing UpVate customer. This helps us execute on our plan to make UpVate the go-to solution for compliance anywhere in the United States.
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Product Sale: CSS Desktop, CSS Mobile, and DOB NOW Connect
Today we started work on installation, configuration, and training for CSS Desktop, CSS Mobile, and DOB NOW Connect. This sale means that in 2023 we’ve tripled the number of customers that use the full CSS product suite. As a bonus, the neighborhood where my customer’s office is located is rich with Arte Agora.
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Launch: Civic Elevator website and product offering
Today at Civic we launched a new website at https://civicelevator.com/ that fully describes our integrated product offering. I created the website and all content. Here’s the announcement post on LinkedIn and copy/pasted below: Civic Elevator Today at Civic Elevator we’re launching a new, unified website that gives a complete view of the product offering we’ve built since…
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Published: Civic Site Service Mobile App User Guide
Today we published a new field guide to the CSS Mobile app and used it to train a dozen mechanics at a customer in the Bronx.
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UpVate Product Strategy Session
This week we held a review of our UpVate product set and developed a comprehensive plan for growing the business around allowing servicers to manage compliance in all units of government across the country.
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Product Sale: CSS Desktop and DOB NOW Connect
Today I closed a sale for two of our products at a brand-new customer that services elevators in New York City and surrounding areas. The customer purchased licenses for CSS Desktop for the entire front-office team as well as DOB NOW Connect.
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Chicago Health Atlas Data in the New York Times
I was responsible for the development of the Chicago Health Atlas while I led the Smart Chicago Collaborative. Looking at these maps, showing data pulled from the Health Atlas, I am reminded that in Chicago, geography is often destiny.
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Deliverable: Detailed Process Standardization Documentation
This month we’ve wrapped up a large swath of work for a complex customer centered on documenting key business processes across dozens of acquired business units. We helped analyze the efficacy of processes, the capacity of executives and on-the-ground leaders for change, and the technology needed to implement process standardization across all business units. Having…
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Product Sale: CSS Desktop and Mobile for Large NYC-based Elevator Servicer
Today at Civic we closed a deal to for installation, configuration, and training on Civic Site Service Desktop for 12 front office people and CSS Mobile for 90 mechanics in the field. This represents a 15% growth in annual recurring revenue for the CSS business unit of Civic Elevator. One of the most gratifying elements…